Learn more about our Business Development Services

Customer Value is Never too expensive to focus on

Satisfied customers are repeat customers. We achieve this by working with you to maximize what is know as customer value, or what the customer pays for as part of your service or product. Effective product and process improvement requires that the measures we use in our business are directly tied to our customers needs.

Three categories of customer needs:

Performance Needs: Customer's spoken needs. Commonly what we think of as customer needs. These bring satisfaction when performance and quality are high

Basic Needs: Often unspoken but always expected. Whether towels are provided at a hotel, or turn signals on a car these have little effect if met but bring dissatisfaction if their not met.

Excitement Needs: Innovations or pleasant surprises that the customer does not mention. These bring satisfaction if met and can distinguish a product from competition in a positive way.
Customer Satisfaction and Product Specs

Lean and Continuous Improvement Methods

Continuous improvement is about engaging all the minds in your organization to improve how tasks are completed and customer satisfaction and quality is met. We offer an array of tools to achieve this organizational transformation from "We've always done it this way" to "Lets find a better way". This increases employee engagement, reduces unused ideas and creativity, provides ownership and accountability, improves internal communication, and provides the opportunity for collaboration between work groups and departments.

Existing Business Processes

We document the relevant existing processes of your business to determine customer and business value and increase your efficiency and focus on what truly drives revenue and customer satisfaction.

Non Value add Activities

Relentless quest for perfection to meet customer needs
Data driven, fact-based decision making
Focusing the best people on your highest priorities
Improving Processes
Rigorous Alignment of actions with strategy
Measuring bottom line impact
Transforming how people work

Launching New Products and Services

We use a structured fact based method for designing or redesigning products processes, or services to 6 Sigma Quality Levels.

What is a 6 Sigma Quality level? Simply put for every million times a task is done only 3.4 times will it not be done right.

The chart below illustrates the benefits of our system where much of the work be done upfront in with far less inconsistency felt by the customer.

Training Options

We offer a range of training options as for your business

Green Belt

Continuous Improve/Lean Training

DMAIC existing Process Improvement
DMEDI New Process Improvement

Black Belt

Continuous Improvement/Lean Training
DMAIC existing Process Improvement
DMEDI New Process Improvement