To be the Preferred Partner in helping businesses achieve excellence in customer satisfaction using methods and instruction for a superior results and client experience in every action.
Mission Statement
Helping Businesses Achieve Customer Satisfaction Excellence to Drive Success
About Our Founder
Managing
Partner:Wayne Wilkinson is an experienced businessman with experience in senior management, business start-ups, non-profits, business development, strategic market planning, customer centric quality improvement, and increasing customer satisfaction
He has been involved in several hundred business situations of various types, including: enterprise initiatives to improve customer experience; quality improvement initiatives; start-ups; new product and service launches; business launches; expansions into new markets; business financial analysis for strategy and operations; rebuilding company culture and employee excellence; conducting and teaching statistical data analysis; alignment of an acquired company’s processes and strengths; and various others.
He has over 10 years of strong broad business experience in senior management, strategic planning, operations, process improvement, quality culture implementation, business planning, marketing, accounting, and other aspects of business.
He is currently the owner and General Manager of Apex Business Performance where he brings his passion for improving and growing businesses to our client base. Wayne Wilkinson was a Regional General Manager developing expansion markets for several years. Prior to that he was the head of the Quality Control and Process Improvement Division for a US company for several years. During this period, he participated in many product/service launches, restructured business operations for increased efficiency, aligned strategic initiatives, training business leaders, and participated in other business situations. Initially, he has also been project manager, implementing projects in all business functions of the company. He is currently the senior director for SageGroup in the pacific northwest working with troubled companies.
His formal education includes: a MBA degree in Management from the Univ. of Mary; a BSBA degree in Management from Montana State University of Billings. He is certified by Caterpillar to teach the following Quality and Process Improvement Methodologies -- Lean, DMAIC, DMEDI. He is certified as a project manager in Lean Manufacturing, DMAIC, and DMEDI.