Helping Businesses Achieve Customer Satisfaction  Excellence

Billings Montana based firm helping clients increase customer satisfaction with Market Planning, Business Development and Growth, and Business Process Design/Improvement based on customer driven requirements and data analysis to improve your business.
Areas of Focus include:

• Market Planning
• Business Development
• Process Design and Improvement (Lean 6 Sigma)

What is LEAN 6 Sigma?

LEAN 6 sigma combines both lean and six sigma methodologies together, in order to eliminate waste and improve upon processes using statistical analysis of a companies own key performance indicators. This can be done through reducing waste caused by transportation, inventory, motion, waiting, overproduction and over-processing, minimizing defects and developing a company culture that continually looks for ways to improve.

 

We offer a range of services and encourage you to look through our pages detailing the benefits and features.

What could you do with an extra 4% of Revenue to the bottom line?

 February 27, 2019

Organizations who have embraced 6 sigma have reduced cost drastically while increasing customer satisfaction, increasing revenue, and gained a competitive advantage. How you ask?

Customer satisfaction is a key part of Six Sigma. Six Sigma teams are focused on the impact their to the  customer at every step. As the project progresses, teams are guided by data derived from the customer when making decisions that impact the end product.

When customers become the focus of the Six Sigma improvement efforts, they respond with greater loyalty and increased demand.

Producing high-quality products to meet an increased demand gives organizations greater pricing power, which leads to increased revenue and improved profitability as a product repositions itself away from a cost leader strategy. In an organization infused with Six Sigma expertise and training, continuous improvement is not just a vaguely imagined objective – it becomes part of daily operations and company culture.

Organizations that are supported by a team of Six Sigma trained employees produce better products that command higher prices. This dedication to quality also helps Six Sigma-centered organizations stand apart from the rest.

Historically this can mean a savings of 1.2 –4.5% of revenue for a company, and as the effects compound year over year with the cultural change it can add up significantly to the bottom line.

Current Promotions

 

Identifying Customer Needs

Posted on Mar 27th by Wayne Wilkinson
A Recent clip from our training on Customer Satisfaction

Customer Satisfaction and Process Efficiency

Posted on 19 Jan by Wayne Wilkinson
Today's topic is customer transaction processes and impact on satisfaction regarding the number of steps customers go through in completing a transaction...

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Value of Strategic Planning

Posted 11 Jan by Wayne Wilkinson
I recently encountered a situation that should give us all pause for reflection in our current regulatory landscapes. I know of a company contracting from investments in growing markets while their core market is declining. ...

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Do you know a business that could benefit from our services? Contact us about our finders fee program Earn up to $100 when you refer a client to us that we sign!